Communication

Outsourcing Your Call Center - Customer service professionals are the backbone of any business, but it is not practical for all companies to assemble an entire team of customer service representatives. For those companies, there are some excellent contact center solutions available.

What You Think Of Me Is None Of My Business - You may be letting your fear of criticism rule your life. This is one of the key sources of struggle people face. It is easy to try to please everyone all the time.

Workplace Email Etiquette - 5 Things Not to Discuss in the Office - Usually, if you feel the need to include a "headline" or warning about email content not being suitable for work or office, then it would probably be best to use common sense and not put said content or unsuitable phrases in the email to begin with. This article examines five etiquette guidelines for what not to discuss when writing business email correspondence.

Looking out for the Personal Touch - Is technology making life more mechanical? Or is technology making it easier for us to be human?

How To Tell The Truth At Work (Part 2 of 3) - Understanding and using these principles will help you feel more confident about the choices you make and help you develop the skills you need to tell the truth with grace and skill.

Attitude Matters - It may be a truism that during times of crisis or adversity, it is especially hard to have a positive attitude. But that simply underscores the fact that a positive attitude is a cornerstone of living.

Proposal Writing - A Golfer's Perspective - Two areas of my life that are getting increased attention are golf and proposal writing.

How Can A Small Consumer VoIP Provider Survive - Whereas VoIP has been used by Telcos to carry voice traffic over long portions of their networks for years, it is now positioned to become the standard technology used to carry voice traffic over the last mile from every consumer's home.

The Fax Machine Makeover - The faithful, old fax machine just got a makeover. Nowadays, it is allying with the Internet.

How To Create Winning eBay Auction Titles - What good is the perfect auction listing if no one ever sees it? It usually doesn't matter what you're selling on eBay, someone will have cash ready to throw at you! Follow a few pieces of advice from this article and get your auction seen by these eager buyers with cash in hand.